Customer Questions & Answers:
Question: Is there a warranty on the scooter?
Answer: The scooter does come with a 2-years manufacturing warranty and with the first 90 days as a return window.
Question: What accessories are included in the product?
Answer: The scooter comes with a user manual, set of keys, charger, battery, basket and armrests.
Question: how fast is this scooter?
Answer: The maximum speed is 4 miles an hour.
Question: What is the weight capacity?
Answer: The stated weight capacity is stated at 300 pounds (137 kg), but it can handle 350 pounds (159 kg).
Question: How do I start my scooter?
Please make sure the scooter is power up and that the lights on the dashboard are lit up. You can then press the throttle to move the scooter.
Question: Is there lights on it back and front ?
Our scooter has Bright LED headlights, taillights, and brake lights as a standard safety feature.
Question: How many batteries does the scooter come with?
The scooter comes with one battery, but you may purchase additional batteries. The scooter has two battery compartments,
so you can double your range by purchasing an additional battery.
Question: How far will it go on a battery charge?
Our heavy-duty, lithium-ion batteries can travel up to 14 miles (22 km) on a single charge, Two batteries allow up to 28 miles (45 km). (Second battery sold separately)
Question: Does the battery come out?
Yes, battery can come easy under the seat.
Question: Are the scooter tires flat-free?
Yes, the tires on our scooters are solid rubber. There is no air inside the tires, which prevents you from ever having deflated tires.
Question: What is the return policy?
Just send it back with no additional cost if it doesn’t work for you.